Sea of Flowers strives to provide the best customer service available. It is our
belief that as a real flower shop we understand and appreciate the concerns of
Internet shoppers regarding the security and proper fulfillment of their orders.
We have established this return/refund policy to provide our customer with a
complete understanding of how replacement orders or refunds are processed.
A) If any customer claims an order was not delivered we ask that the purchaser
inquire as to the details of the delivery attempt. In many cases delivery was
attempted but either the recipient was not home and/or no neighbors were
available to accept the order. We reserve the right to attempt a redelivery if this
B) If it is determined that Sea of Flowers did not make the delivery attempt it is
our policy to provide you with a full refund if delivery is no longer desired.
C) If an order is filled and delivered to the recipient and there is a question of
the quality of the arrangement then the recipient should contact Sea of Flowers
within 24 hours. In almost every case we will gladly replace the arrangement.
Bear in mind that flowers are perishable. Proper care is required. It is the
responsibility of the recipient to make sure water is supplied and to follow any
care instructions provided by Sea of Flowers. Exceptions to this rule are
sometimes allowed- we will provide a refund or replacement in some cases within
3 days of purchase but the flower arrangement must be brought in to our store
for inspection. Our flower providers will refund our payment if we can show them
that the flowers did not perform as we expect them to. We've been in the
business for over 16 years now, and we know we have a pretty good idea of
which flowers are bad and which flowers were neglected or poorly cared for.
D) Please note that on certain big flower holidays like Valentine's Day and
Mothers Day the flowers that come in may not be quite as nice as the typical
batch we receive: This is common for all florists all over the country. The flowers
are the best we could find, and they are typically great looking and long-lasting,
but every year during those busy times we deal with the fact that the roses are
more expensive for us to purchase but not quite as nice as they are the rest of
the year. We will not try to sell any flowers that we think will fail to meet our high
E) Sea of Flowers reserves the right to reject any order that we deem
questionable or possibly fraudulent. All Orders that have been processed can
be canceled if they have not yet been delivered, but a charge of 10.00 will apply!
F) Should any customer place an order through Sea of Flowers and then need
to cancel the order, the cancellation must be made prior to the delivery of the
order. If the cancellation is received after the order is delivered then no refund
can be issued. Cancellations cannot be accepted if a customer places an order
but provides information that prevents direct delivery such as in the case of a
bad work or home address. The customer can obtain new information so the
order can then be properly delivered using correct information. We reserve the
right to charge a cancellation fee.
H) If you place an order, you are allowing Sea of Flowers to make substitutions.
Sea of Flowers will attempt to fill the order as closely as possible however if the
container, flowers, or other items that comprise the order are unavailable, then
the order will be substituted with content equal to the original value of the order.
H) Sea of Flowers is not responsible for any order where the recipient refuses
to accept the item. Sea of Flowers will not issue refunds to any customer where
the recipient, for whatever reason, will not accept the item or refuses delivery.
We realize this is difficult in some cases but Sea of Flowers believes this is a
common practice among florists. Please be certain that the recipient is willing to
receive your purchased items before placing your order.
I) Sea of Flowers is not liable for customer errors that result in the over-ordering
of a product. During the checkout process the customer is provided with a total
of the order PRIOR to the order being submitted. The customer is given the
option to remove items or reduce the quantity ordered. Sea of Flowers makes
every effort to review orders where multiple quantities of a same item are
ordered but we do not guarantee, nor are we liable, for any order sent out
exactly as the customer ordered. If a customer orders more than one of any
single item but meant to send a lesser quantity and the ordered amount is sent
to the recipient, no refund can be offered.