Sea of Flowers strives to provide the best customer service available. We
understand and appreciate the concerns of Internet shoppers regarding the
security and proper fulfillment of their orders. We have established this
return/refund policy to provide our customer with a complete understanding of
how replacement orders or refunds are processed.
A) If there is a question about a delivery, we ask that the purchaser call us to
obtain the details of any delivery attempts. If flowers have not yet been received,
a delivery may have been attempted but either the recipient was not home
and/or no neighbors were available to accept the order. We will usually attempt
B) If it is determined that Sea of Flowers did not make the delivery attempt on
the day delivery was requested, it is our policy to provide you with a full refund if
delivery is no longer desired.
C) If an order is filled and delivered to the recipient and there is a question of
the quality of the flower arrangement then the recipient or purchaser should
contact Sea of Flowers within 24 hours. If the flowers are indeed of poor quality
we will gladly replace the arrangement at no extra cost to the purchaser. Bear in
mind that flowers are perishable and proper care is required. It is the
responsibility of the recipient to make sure that water is supplied and reasonable
care is provided for the flowers. Exceptions to this rule are sometimes allowed-
we will provide a refund or replacement in some cases within 3 days of purchase
but the flower arrangement must be brought in to our store for inspection. Our
flower providers will refund our payment if we can show them that the flowers did
not perform as we expect them to. We've been in the business for over 17 years
now, and we have a pretty good idea of which flowers are bad and which flowers
were neglected or poorly cared for. We cannot replace flowers that were not
properly care for.
D) Please do not request a specific delivery time without consulting Sea of
Flowers. We often have numerous deliveries to make and specific times are
usually impossible to achieve. We will try to get it done as closely as possible to
the requested delivery time-frame. Same-day deliveries are accepted but our
customers are advised to call the shop to get an expected delivery time-frame if
a specific delivery time is needed. Orders placed after 5 PM for next-day service
are considered same-day deliveries because we will not receive the order until
we open the shop the next day.
E) Sea of Flowers reserves the right to reject any order that we deem
questionable or possibly fraudulent. All Orders that have been processed can
be canceled if they have not yet been delivered, but a charge of $10.00 will
apply if the arrangement has been made already!
F) Should any customer place an order through Sea of Flowers and then need
to cancel the order, the cancellation must be made prior to the delivery of the
order. If the cancellation request is received after the order is delivered then no
refund can be issued. Cancellations cannot be accepted if a customer places an
order but provides bad information that prevents direct delivery (such as in the
case of a bad work or home delivery address). The purchaser can obtain new
information so the order can be delivered using correct information. Our policy is
to deliver the arrangement to one location only.
H) If you place an order, you are allowing Sea of Flowers to make substitutions.
Sea of Flowers will attempt to fill the order as closely as possible however if the
container, flowers, or other items are unavailable, then the order will be
substituted with contents of equal value to the original order.
H) Sea of Flowers is not responsible for any order where the recipient refuses
to accept the item. Sea of Flowers will not issue refunds to any customer where
the recipient, for whatever reason, will not accept the item or refuses delivery.
We realize this is difficult but this is a common practice among florists and we
believe it is fair. Please be certain that the recipient is willing to receive your
purchased items before placing your order.
I) Sea of Flowers is not liable for customer errors that result in the over-ordering
of a product. During the checkout process the customer is provided with a total
of the order PRIOR to the order being submitted. The customer is given the
option to remove items or reduce the quantity ordered. Sea of Flowers makes
every effort to review orders where multiple quantities of a same item are
ordered but we do not guarantee, nor are we liable, for any order sent out
exactly as the customer ordered. If a customer orders more than one of any
single item but meant to send a lesser quantity and the ordered amount is sent
to the recipient, no refund can be offered.